The Bag Broker offers a reliable delivery service often delivered within 3-4 days. Customers may check the status of their order once payment is completed, by logging into the website, or by clicking Order Status. If there are any questions related to the delivery of any order, we ask the customer to immediately contact our EU office staff.
The contact details are listed at the top of each page, or here:
Tel: +44 129 380 4658.
If you need to return or exchange an item, we provide a 100% money back guarantee, with the following conditions:
If you find a defect with our product after purchase, immediately contact us to let us know the details of the problem. Then simply return the item to us in its original condition within 14 days of receipt. Returned items must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 14 days from receipt, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Return delivery charges are only refundable where goods are faulty and a refund is made.